SERVICES
Remote & Onsite Support
IT Support With an Emphasis on Communication.
Our clients know that with 805 IT guys, they can always expect the best support in the industry.
We Offer
- Excellent problem solvers who love nothing more than helping people out
- Proactive communication so you’ll always know what’s next
- Small teams. that specialize in specific industries, so your users will always be speaking to someone familiar with your company, your users, and your lingo
- Several methods to contact support — including phone, email and our Client Portal (link to portal)
- Members dedicated solely to recording, prioritizing, and scheduling work requests so that your users’ needs will always be handled appropriately
- A team that is constantly innovating new ways to make the user and client experience better, and we welcome and encourage all of your feedback – there will always be someone to speak to
- Rather than following predetermined response times for different categories of tasks, we allow our clients to dictate the urgency of their issues
- FUSE® Cybersecurity, a suite of managed cybersecurity services built specifically for SMBs
Proven Process
- Provide your users with a remote help desk to solve their IT problems right in front of their eyes
- Automatically apply software updates and patches to user computers during off hours
- Manage regular online data backups so that those backups will always occur on time and be checked for reliability
- Provide scheduled user software installation for end users
- Dispatch technicians onsite to make installations or support hardware issues as needed
- Provide emergency 24-hour IT support, based on your pre-determined set of conditions, permissions, and escalation procedures
Our Partners
TESTIMONIALS
What People Are Saying
The techs at 805 IT guys are great to work with! Since we switched from our old IT company we have so many more capabilities with our new VoIP phone system. We also appreciate the on hands training classes. The phone system saved us money and was better than our previous system.
We have recently started working with 805 IT guys and it has been so great! Everyone is happy to have an awesome IT company to help us!
We have always been able to count on 805 IT guys when we have had issues. Thank you for your support, and best wishes to a great IT team!
I was first introduced to 805 IT guys in 2012. Matt and Jason helped install a new SQL server and then upgraded our phone system. They were very helpful and professional. We moved to a new building last year and 805 IT guys was my first thought for phones/data wiring and handsets.
805 IT guys has always been there for us!
We have been using 805 IT guys for over 6 years now and they are AMAZING! They have taken care of our IT, from Severs to workstations to wireless upgrades & all of our phone and communication systems & devices. Very knowledgeable, friendly & helpful. I would highly recommend 805 IT guys!